BSI Announces New Strategic Post
03 July 2009
BSI has today announced the appointment of Karen Hutchings as Director of Business Relationships. This important new appointment follows further account wins and the growing demand for the company’s specialist accommodation, meetings and event management solutions.
As a member of BSI’s board of management, Hutchings will further shape the growing agency’s customer relationships and supplier approach and also provide valuable input into BSI’s commercial strategy and value proposition.
This new and pivotal role sees BSI entering a new era of strategic development focussed on core business strengths of account management and development. Central to this is service innovation and creating technology solutions around existing and new clients’ developing needs in a diverse and ever evolving market place.
Joining BSI from Merrill Lynch, having overseen their Global Travel strategy, Karen brings a wealth of industry experience to BSI with previous roles including the position of European Business Manager at HRG/BTI.
Commenting on joining the team at BSI, Hutchings said: “BSI is an energized company, a technology leader and has a really deep rooted culture of customer value, focus and service – essential in today’s market where corporate procurement are looking to ensure their suppliers are fully aligned to the cost reduction agenda and adding value”.
Trevor Elswood, BSI Group Managing Director commented: “BSI is committed to enhancing not only the customer booking experience but also offering the highest levels of value and client satisfaction through strategic account management and supplier relationships. Karen’s new role is fundamental to BSI’s future value proposition and her initial focus will be to underpin this.
“Karen displays a real understanding of the issues within the travel service providers sector and is very much aligned to BSI’s future business aspirations and she will now be working closely with all departments and in particular, with Sam Welch, BSI’s Head of Customer Relationships, in order to meet BSI’s commercial and strategic objectives”.