OCS Appoints BSI
21 April 2009
OCS, a privately owned company offering a full range of property support services, has appointed BSI as the sole partner for the provision of accommodation and meetings requirements in the UK.
The account is being fulfilled by a dedicated OCS team of consultants based within BSI’s Cheadle operation, and ongoing account management includes the negotiation of rates and food & beverage discounts at OCS preferred properties.
By putting their business in the hands of a specialist, OCS will benefit from cost savings and in particular a high scrutiny of hotel service, which was an important requirement and one vital reason for their decision to partner with BSI. Part of BSI’s service includes proactively vetting the performance of hotels and venues by encouraging OCS feedback through dedicated channels. Properties that do not meet agreed minimum standards cannot be added to the OCS preferred property list.
In addition, OCS will benefit from the implementation of BSIDirect™, the online self-booking tool. The tool is being used by OCS bookers located across their UK-based offices to influence long-term savings by driving policy compliance and reducing transactional costs. It provides OCS with access to BSI’s UK and international accommodation database of over 115,000 properties. OCS’s online adoption of the tool already stands at an impressive 67%.
Employee duty of care is also a top priority for OCS and BSI is working with them to communicate the importance to business travellers of booking within the OCS travel policy, so that they can always be quickly and easily located wherever they are in the world.
Gill Yates, Strategic Buyer at OCS, commented: “We were impressed by the savings that BSI’s service was able to offer OCS and their approach to duty of care. BSI’s proactive account management team also conduct regular surveys with our bookers to ensure that they are happy with everything from the knowledge of the BSI consultants and speed and accuracy of confirmations to hotels’ value and location and satisfaction with the online tool. Our travellers care about quality of service from booking to departure and BSI’s approach to ensuring the highest levels of customer service were key in our decision to appoint BSI.”
BSI’s Group Managing Director, Trevor Elswood said: “We are delighted that OCS has chosen to work with BSI. We are committed to ensuring that they receive a high quality service from their dedicated team and to delivering results in line with their high expectations. BSI is now actively working with OCS to continually secure the best possible properties and rates for their future needs.”